Archive for the ‘Claims Administration’ Category

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Claims Administration client

February 1, 2014

3/2013-2/2014 – Operations Process Improvement Project Manager

For a legal services administration organization, led three concurrent project teams focused on: Operations/billing process improvement; Time management process and system improvements; Management reporting design and development. Achieved the following project objectives:
• Standardized operations processes and streamlined business rules regarding billable services, resulting in a 30% reduction in the amount of time needed by operations staff to perform reporting.
• Implemented billing interfaces, which removed manual intervention, improved accuracy and ensured completeness of customer invoicing.
• Designed and implemented improvements to time approval processes and system functionality in an intranet Portal, resulting in: elimination of blind mass approvals of hourly time; streamlined time entry and approval processes to align with payroll, billing and financial reporting cycles; audibility and integrity of time, payroll, invoicing, and financial statements.
• Managed design and development efforts of management reports geared toward identifying and quantifying process problems, training needs, integration holes and employee utilization.

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Claims Administration client

March 20, 2012

2/2012-9/2013 – Senior SAP Order to Cash Consultant

For a legal services administration and print/mail organization, performed an SD/FI rollout to two domestic companies. SD Scope includes contract management, release orders, billing, inventory and intercompany processing. Integration with PS, A/P, MM and FI/CO.